Effective from: 16/13/2025
Last updated: 01/10/2025

We take your privacy seriously and are committed to handling your personal data with care. This Privacy Policy outlines how Shaka Limited (“we”, “us”, “our”) collects, uses, and protects your information.

1. Who We Are

Shaka Limited
1–3 Silver Street, Bedford, MK40 1SY, United Kingdom
Email us: hello@shakasoaps.co.uk

2. What Information We Collect

We may collect the following personal data when you browse, place an order, or interact with our website or services:
- Name
- Email address
- Postal address
- Business name and address (where relevant)
- Payment information (securely processed via third-party providers)
- Browsing and site usage data via cookies and analytics
- Subscription preferences (e.g. Scrub Club choices)

3. How We Collect It

We collect data through:
- Checkout and order forms
- Newsletter and Scrub Club sign-ups
- Contact and stockist enquiry forms
- Cookies and analytics tools
- In-person purchases or events

4. Why We Collect It

We use your information to:
- Process and deliver your orders
- Manage subscriptions (like Scrub Club)
- Send email updates, offers, or order confirmations
- Improve your experience on our site
- Provide customer service and support

5. Third Parties We Use

We work with trusted third-party services to operate our website and business:
- Shopify (ecommerce platform & checkout)
- Payment processors (via Shopify)
- Shopify Marketing
- Mailchimp (email marketing)
- Google Analytics, Meta Pixel, Hotjar (site usage tracking)

Your data is only shared with these providers where necessary, and we ensure they handle it securely.

6. Cookies & Tracking

We use cookies to:
- Improve your browsing experience
- Track and analyse how our site is used
- Support marketing and advertising efforts

You can manage your cookie preferences through your browser settings.

7. How Long We Keep Your Data

We retain personal data for as long as legally required under UK law. This includes retaining order and customer data for tax, compliance, and accounting purposes.

8. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:
- Access the personal data we hold about you
- Correct or update your information
- Request deletion of your data (where legally allowed)
- Opt out of marketing communications at any time

To exercise any of these rights, contact us at hello@shakasoaps.co.uk

9. Age Restrictions

Our site is open to all ages. However, we do not knowingly collect personal data from individuals under 16 without parental consent.

10. Questions?

If you have any questions about this policy or how we handle your data, just reach out to us at hello@shakasoaps.co.uk